Why Do Some People Choose To Remain Silent When They Receive Bad Service? Latest Answers

Câu trả lời mẫu cho câu hỏi: Why do some people choose to remain silent when they receive bad service?

Oh, for a score of reasons, to my mind. For example, because companies do not ask them for feedback or because the complaint process is too complicated and requires much effort from them. It can also happen because they think it’s a waste of time to provide feedback as the company is simply not interested in hearing from them. They just don’t see the point in complaining as they believe that they are not going to get a satisfactory resolution anyway. One more group of people I can think of remain silent as they simply don’t want to bother as it’s unpredictable what might come next, which worries them and stops from expressing their dissatisfaction.