Câu trả lời mẫu cho câu hỏi: What do people do when they yet bad service?
Well, I guess they, first of all, voice their complaints trying to get some kind of solution or compensation from the company. If the company wholly fixes the situation, I guess, it only strengthens customer loyalty, and the shoppers don’t take any other actions. But if the company ignores or dismisses the complaints, I am more than sure that dissatisfied customers will not willingly do business with this company again. What is more, they will spread news of bad customer service sharing their pain points with as many people as possible, which might negatively influence the company’s business.