Câu trả lời mẫu cho câu hỏi: Do you think robots can sometimes provide better customer service than people?
Definitely. On certain occasions, robots are much better at delivering customer service than people. First and foremost, even the most efficient human customer service worker can’t work as fast as a robot or remember a customer’s preferences. For example, when you dial customer service phone numbers, you can often get your questions answered without ever being put on hold. Also, robots are better than human operators when they are used to collect customer data and assist customers in finding an item or guiding a customer around a store. In all other cases, human employees deliver better service than robots do.