Câu trả lời mẫu cho câu hỏi: As a customer, What kinds of services do you expect from a company?
Well, I, first of all, expect that the products and services I buy from the company perform well and do what they are meant to do or, in other words, buying some product or service from the company, I want this company to stick to their word and sell me exactly what they advertised. Also, I expect quality customer service, when a customer service agent makes more effort to engage and learn more about my wants, feelings, desires and beliefs, and up-to-date knowledge, when I can get answers to all my questions quickly and correctly as well as get the information I need to make my buying decision. Well, and the last thing I expect from the company is quick-resolution-time for complaints, whether they are on digital channels – like social media and webpage comments – or off-site on third-party and review sites.